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Professional Status

Employed
Available

About Me

I am an experienced professional with a long experience in high tech industry, from small start-ups to large-scale companies.
Certified Scrum Master and Product Owner.
Working in multilingual multicultural environments and managing geographically dispersed teams are among my specialties.

My Links

Experience

Customer Support Engineer

Alcatel
January 1996 to January 1999
Responsibilities completed
  • Member of the Support team
Detailed Description
  • As part of the Technical Support team in charge of software and release upgrades and rollouts (New releases, Patches etc.) and their validation. Working with the Client during on-site validation. Client training. Procedure development and testing for the operations department and the client. Technical writing; Client Technical Notes, Specifications etc.
    Client Technical Support (24/7).
    Managed the Y2K « ready project ».
Full-time Cork (Ireland)